STORE GUIDE

[Business hours]

Weekdays: 11:00 - 18:00
Weekends and holidays: Closed
*Shipments and inquiries made on Saturdays, Sundays, and holidays will be handled sequentially from the next business day.

【inquiry】

Please contact us via the "CONTACT" section of our website or at "pherrows@pherrows.com".
For inquiries regarding your order, please contact us with your order number (#XXXXXX).

*If your email address is incorrect or if you have restrictions on receiving emails, you may not receive a reply from us.
If you have restrictions on receiving emails, please set up your email reception to include "@pherrows.com".

*If you do not receive a reply within 7 days, please contact us again.
*We will refrain from responding to inquiries regarding size to prevent any problems.

[Product inventory]

Our online store shares inventory with our directly managed stores.
We update our inventory on a regular basis, but it may be possible that an item is unavailable after you place your order.

Even if an item is sold out online, it may be available in stock at our directly managed stores.
For detailed stock information, please contact us via the "CONTACT" section of our website.

[Payment method]

The following is available:

• Credit card (Visa, Master, JCB, AMEX)
• PayPal
• Bank transfer
• Mobile payments (PayPay, LINE Pay, Rakuten Pay, Merpay, auPAY)
• Pay later (Payday)

[Bank transfer]

After you place your order, we will send you an email confirming your order.
Please make payment within 7 days of receiving the product confirmation email.
Please note that if we are unable to confirm your payment within 7 days, your order will be cancelled.

*Please make sure to make payment only after contacting us to confirm that the product has been secured, as we may not be able to secure the product.
*It may take several days to secure stock.

-----------------------------------------------------------
Bank transfer details
PayPay Bank
005 (Business Office)
Normal: 4748958
Optimus Unity (Ka) Fellows EC
-----------------------------------------------------------

[Information regarding orders]

We will notify you by email regarding order confirmation, shipping information, and stock availability.
If you do not receive the automatic email when your order is confirmed, please contact us via the "CONTACT" section of our website.

*If your email address is incorrect or you have restrictions on receiving emails, you may not receive a reply from us.
If you have restrictions on receiving emails, please set "@pherrows.com" as your designated recipient.

[Shipping period]

We will ship within 5 business days after confirming payment.
*If the ordered items are moved from a direct store, shipping may take more than 5 business days.

[Specify date and time]

If you would like to specify a delivery date and time or have your order delivered to a branch office, You can specify this by clicking "Add order note" at the bottom of the order cart.

• *Please specify the date, time and branch office that Yamato Transport can deliver to.
• *Please specify a delivery date and time at least 3 business days in advance.

【postage】

Delivery within Japan costs 550 yen.
Free shipping for purchases over 10,000 yen (tax included).

[Product defects or incorrect shipments]

We take every precaution when shipping products, but if there is a problem with the quality of the product or if you receive a different product, Please contact us via the "CONTACT" section of our website within one week of receiving your product, providing your order number (#XXXXXX).
As a general rule, we can only accept returns and exchanges for unused and unworn items.
We will cover the cost of returning the item.
Please note that we cannot accept returns or exchanges for the following products:

• If the customer has any scratches, stains, or odors
• If we are unable to confirm the shipping slip or transaction history
• If the product page states that it cannot be returned

[Returns and Exchanges]

Returns and exchanges due to customer convenience are only accepted if the item is unused and unworn. Please contact us via the "CONTACT" section of our website within one week of receiving your product, providing your order number (#XXXXXX).
As a general rule, we can only accept returns and exchanges for unused and unworn items. In the case of a return, the refund will be the total amount minus the initial shipping fee of 550 yen. *If you pay by bank transfer, the refund will be made after deducting the initial shipping fee (550 yen) and bank transfer fee (550 yen), totaling 1,100 yen.
Please note that we cannot accept returns or exchanges for the following products:

• If the customer has any scratches, stains, or odors
• If we are unable to confirm the shipping slip or transaction history
• If the product page states that it cannot be returned

About Payment

We accept only credit cards and Paypal.
We do not accept bank transfers from overseas.
Paypal account is [pherrows@pherrows.com].

For payment via Paypal, you will receive an email regarding payment via PayPal.
Please click on the link to the PayPal site in the email and make the payment within 5 days.

Also, if we are unable to confirm your payment, please contact us.
5 days after the above email is sent to our PayPal account.
Your order will be automatically canceled.

About Shipment

• We do not accept returns, refunds or exchanges after shipping.
• Please note that customs duties and other charges may apply at the time of delivery.
  In such cases, please pay directly to the shipping company or customs.
  Please contact your local customs office for details, as tax treatment varies from country to country.
• The “total amount” on the invoice cannot be changed.
• Please be sure to keep a copy of your payment.
• We ship via Yamato Transport, and international shipments are shipped via UPS.
• We cannot ship to the following countries and regions.

  Asia: China, Philippines, Mongolia, India
  North and Central America: Canada, Mexico
  South America: Argentina, Paraguay, Brazil, Venezuela
  Europe: Portugal, Russia
  Middle East：Qatar, Saudi Arabia

  
  
• Shipping charges are as follows

※Caution※
Although a tentative weight is displayed when you place an order, it is different from the actual weight because it is used to calculate shipping charges. Additional shipping charges may apply depending on the combination of items and other factors.
In such cases, we will contact you separately by e-mail.

	zone1	zone2	zone3	zone4
60cm	2,750yen	3,200 yen	4,000 yen	8,000 yen
80cm	4,000 yen	5,500 yen	6,000 yen	17,000 yen
100cm	7,500 yen	10,500 yen	12,000 yen	30,000 yen
120cm	13,000 yen	17,500yen	20,000 yen	40,000 yen

• Other

Click here for further details
Import Duty & Tax Calculations
Click here to track your package

【repair】

Only products purchased from our online store are eligible.
From our website "CONTACT" Please contact us with your order number (#○○○○) and a description of the repair area (photos are acceptable).
*If you would like to use a photo, please contact us by email at pherrows@pherrows.com.

[Hemming]

We offer free hemming for the first time only for items purchased from our online store.

If you would like to do so, please contact us via the "CONTACT" section of our website and include your order number (#XXXXXX).

Once you receive the product, please try it on, secure the desired length (one leg only) with a pin or something similar, and then send it to our workshop.
Shipping costs will be borne by the customer, but we will cover the cost of returning the pants after they have been hemmed the first time.

Delivery time is approximately 1-2 weeks. (Please note that delivery time may vary during peak seasons.)

• *When ordering from the online store, we do not hem the pants to a specific inseam length before shipping to prevent any issues.
• *Hemming will be according to the product specifications (single stitch for single leg jeans, chain stitch for chain leg jeans).
• *We cannot accept returns or refunds after hemming.
• *Since hemming is done by hand, there may be some slight errors.
• *When hemming, any processing or creases on the hem will be removed.
• The thread color may differ from the actual product (we will use the closest color possible).