User Guide

[Business hours]

Weekdays: 11:00 - 18:00
Weekends and holidays: Closed

*Orders and inquiries made on Saturdays, Sundays, and holidays will be handled sequentially from the next business day.

[Payment method]

We accept credit cards, PayPal, bank transfers, smartphone payments (PayPay, LINE Pay, Rakuten Pay, Merpay, auPAY), and deferred payment (Paydy).

[Bank transfer]

After you place your order, we will send you an email confirming your order.
Please make payment within 7 days of receiving the product confirmation email.
Please note that if we are unable to confirm your payment within 7 days, your order will be cancelled.

*Please make sure to make payment only after contacting us to confirm that the product has been secured, as we may not be able to secure the product.
*It may take several days to secure stock.

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Bank transfer details

PayPay Bank
005 (Business Office)
Normal: 4748958
Optimus Unity (Ka) Fellows EC
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[Specify delivery date and time]

If you would like to specify a delivery date and time or have your order delivered to a branch office, you can do so by clicking "Add order note" at the bottom of the order cart.

*Please specify the date, time and branch office that Yamato Transport can deliver to.
*Please specify a delivery date and time at least 3 business days in advance.

[Shipping date]

We will ship within 5 business days after confirming payment.
*If the ordered items are moved from a direct store, shipping may take more than 5 business days.

【postage】

Delivery within Japan costs 550 yen.
Free shipping for purchases over 10,000 yen (tax included).

[Product out of stock/out of stock]

Our online store shares inventory with our directly managed stores.
Although we update our inventory as needed, please note that there may be cases where an item is unavailable after you place an order.
Even if an item is sold out online, it may be possible to secure stock at our directly managed stores. For detailed stock information, please contact us via the " CONTACT " page on our website.

[Return and Exchange Policy]

We take every precaution when it comes to our products, packaging, and shipping, but if there is a problem with the product, please contact us within 7 days of receiving the product and we will accept returns or exchanges.

Please see below for details.

Return and Exchange Policy

[Hemming]

We offer free hemming for the first time only for items purchased from our online store.

Please see below for details.

About hemming

【repair】

Only products purchased from our online store are eligible.

If you would like to have your item repaired, please contact us via our website " CONTACT " and provide your order number (#XXXXXX) and a description of the area to be repaired (photos are acceptable).

For other products, please be sure to contact the store where you purchased them.

【inquiry】

Please contact us via our website " CONTACT ".

For inquiries regarding online store orders, please contact us with your order number (#XXXXXX).
*We will refrain from responding to inquiries regarding size to prevent any problems.